Swansea BID partners with ASEL to launch 24/7 crime reporting line
Swansea BID partners with ASEL to launch 24/7 crime reporting line
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Swansea Business Improvement District (BID) has launched a new 24/7 crime reporting line for city centre businesses following a partnership with security firm ASEL (Argenbright Security Europe Limited).
The initiative will see the Swansea BID office operate as a central reporting hub for crime and public-realm issues affecting levy-paying businesses in the city centre.
From Wednesday 17 December, the BID’s existing phone number – 01792 475021 – is operating as a round-the-clock reporting line, providing businesses with an additional direct route to report incidents at any time.
Under the new system, callers are asked to press one to report a crime, at which point their call is diverted to ASEL’s dedicated security team.
With the introduction of the new line, businesses can now report crime through three routes: the SentrySIS crime reporting platform, the police non-emergency number 101, and the Swansea BID direct line.
Swansea BID say the partnership strengthens its ongoing work to improve safety and resilience across the city centre, while helping to ensure incidents are reported quickly and consistently.
Andrew Douglas, Swansea BID Manager and Businessin Wales columnist, said: “This partnership is a major step forward in how we support our business community. By providing a 24/7 crime reporting line, we’re making it easier than ever for BID businesses to get help when they need it and ensuring that incidents don’t go unreported.
“Working with ASEL means BID businesses have direct access to trained security professionals around the clock, strengthening our collective effort to create a safer, more supported city centre.”
Alongside crime reporting, the BID will continue to act as a reporting channel for environmental and public-realm issues.
“Using the same number, levy payers can flag problems such as blocked drains, damaged paving and street lighting faults, with the BID team submitting reports directly through Swansea Council’s online portal.
Peter Fisher, Director of Operational Risk at ASEL, said: “This new service gives Swansea’s business community something valuable – a trusted, always-on business crime and public realm reporting function that removes barriers and ensures their concerns are always acted upon.
“Operating every day of the year and essentially extending the operational hours of your BID team, we will help businesses report incidents quickly, improve the standard of information going to the police, and support the BID in building a clearer picture of trends and risks.
“We are proud to play a role in strengthening safety, confidence, and partnership across the city centre.”
The move has also been welcomed by Swansea Against Business Crime, a BID-led partnership working with police, retailers and security providers to tackle retail crime and anti-social behaviour.
Steve Gallagher, who leads the initiative, said: “This enhanced reporting line is another powerful tool in building a safer Swansea.
“Timely, accurate reporting is crucial for identifying patterns, supporting the police response, and ensuring businesses feel heard.
“By widening the ways businesses can report issues, we are strengthening our intelligence network and helping to protect staff, customers, and the wider community.”
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